1. Overview

At echovme.site, we want our customers to be completely satisfied with their purchases. This Return Policy outlines our guidelines for returns, exchanges, and refunds.

2. Eligibility

  • To be eligible for a return, the item must be unused and in the same condition as received. It must also be in the original packaging.

3. Time Frame

  • Customers have [number of days] days from the date of delivery to initiate a return or exchange.

4. Items Excluded from Returns

  • Certain items may not be eligible for return due to hygiene reasons or other restrictions. These items include [list excluded items].

5. Return Process

  • To initiate a return:
    • Contact our customer service team at [customer service email/phone number] to request a return authorization.
    • Provide your order number, reason for return, and any relevant details.
    • Wait for approval and further instructions from our team.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

7. Refunds

  • Once the returned item is received and inspected, we will notify you of the status of your refund.
  • If approved, refunds will be processed back to the original payment method within [number of days] days.

8. Exchanges

  • If you wish to exchange an item for a different size or color, please contact our customer service team to arrange the exchange process.

9. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately for assistance. We may require photo evidence of the damage.

10. Cancellation Policy

  • Orders can be canceled before they are shipped. Contact us promptly if you wish to cancel your order.

11. Contact Information

  • For any questions or concerns regarding our Return Policy, please contact our customer service team at [customer service email/phone number].

12. Exceptions

  • We reserve the right to refuse returns that do not meet the criteria outlined in this Return Policy or are outside the specified time frame.

13. Changes to Return Policy

  • We may update our Return Policy from time to time. Any changes will be communicated to customers via our website or other appropriate channels.